Terms of service

By visiting our site or purchasing something from us online or in store, you engage in our service and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Alterations policy

When you purchase a made-to-measure Renkhoe Jordan garment we provide two rounds of alterations free of charge. Any further alterations you request shall be at your own cost. You are free to take your made-to-measure garment elsewhere for alterations.

Faulty goods

Goods are deemed faulty if they are received damaged or if a manufacturing fault occurs within 28 days of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items first. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Notwithstanding the other provisions of these terms of service, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

· you misused the product in a way which caused the problem,

· you knew or were made aware of the problem with the product or service before you purchased it,

· you asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted, or

· any other exceptions apply under the Australian Consumer Law.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of colours will be completely accurate.

Third-party links

Our website may include links to websites, platforms or other software operated by third parties. Renkhoe Jordan has no responsibility or liability for the content and activities of such websites, platforms or software.

Privacy policy

Please refer to Renkhoe Jordan’s Privacy Policy for information on how we collect, use and disclose your personal information.

Applicable law

All disputes, claims or other matters arising from or relating to your use of our website and/or purchase of our products will be governed by the laws of New South Wales, Australia. You agree that all claims arising from or relating to our website and products will be heard and resolved in a court of competent jurisdiction located in New South Wales, Australia.

Severability

If any provision of the terms of service is deemed unlawful, void or for any reason unenforceable, then that provision will be deemed severable from the terms and will not affect the validity and enforceability of any remaining provisions.

Additional costs

In addition to the purchase price of any products you purchase, you will also be liable to pay postage costs and any duties, taxes, government levies and other financial charges relating to your order.