Return and refund

Refund Policy

Made-to-order items

All garments bought using the made-to-order service on our website are non-refundable unless deemed faulty. Because all made-to-order garments are made specifically to your size and requirements, they are exempt from our ready-to-wear refund policy. If you are unsure or have queries about your size or design choices, please contact us at info@renkhoejordan.com.au prior to placing your order.

Bespoke and made-to-measure items
Each bespoke and made-to-measure Renkhoe Jordan garment is individually crafted for you based on your unique measurements and design requirements. As a result, refunds and exchanges will not be provided after goods have been received by you unless the goods are deemed faulty or are significantly different to those shown or described to you.

Return of ready-to-wear items

If you are not satisfied with a ready-to-wear item purchased via our website, please email info@renkhoejordan.com.au within 14 days of receipt requesting a return. Please let us know why you wish to return the item, as we are keen to have you satisfied with your purchase. Items sent back to us without first requesting a return will not be accepted. All returns must be unworn and unaltered and returned in the original condition, with the complete original packaging and tags. You’ll also need the receipt or proof of purchase.

If your return is accepted, we will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any). Refunds may take 5-10 working days to process once the returned item is received and inspected.

All returns will be credited to the original purchaser’s form of payment unless otherwise specified in the return email. Refunds of items purchased with a gift card will be issued in the form of another gift card. You will receive an email notification once the refund process has been completed.

Gift cards cannot be returned.

1. Postal returns
   Please return the item using the original shipping box and packing materials. Please include each item in its original packaging, together with a copy of your invoice and tags, specifying the return item.
   
   Renkhoe Jordan
   The Strand Arcade, Shop 128, Level 2
   412-414 George Street, Sydney NSW 2000
   Australia
   
   Please ensure returns are carefully packaged, as you are responsible for the items until they reach our premises. Retaining proof of return shipment is recommended.
2. In-store returns
   We offer in-store returns for products purchased on our website. Please return your item in store within 14 days of the receipt of your items. All in-store returns will require a copy of your invoice.

Exchanges

You can exchange an item purchased from our website within 14 days of the receipt of your order items. Please return the item to us by following the returns procedure as outlined in the above returns section. Let us know via email the item to be exchanged, the reason for the exchange, as well as the colour and size of the new item requested. Availability of the requested replacement item cannot be guaranteed, however we will do our utmost to satisfy your request. Your replacement order will be sent to you via standard delivery. You will receive an email notification once the exchange process has been completed.